Refund policy

Refund Policy

 

 Due to the nature and hygiene of cosmetic products, we do not accept refunds or exchanges for change of mind. If your item arrives damaged or faulty, we are happy to offer a full refund. To request a refund, please contact us at info@eliteye.co.nz within 14 days of receiving your order. Be sure to include your order number and clear photos of the damaged or faulty product. Once verified, we will process your refund to the original payment method. We appreciate your understanding and thank you for choosing Eliteye.